We deliver to France and internationally. Shipping costs will be automatically calculated based on your delivery address.

For shipments, we use Colissimo and Chronopost shipping services for France and European countries. For deliveries outside Europe, we use UPS shipping service.

In France :

• La Poste – Colissimo 48h: €8 or free for orders over €90
• Chronopost - Express next day delivery for orders placed before 8am: €5

European Union:

• The rate varies depending on the country: it is calculated automatically after entering the delivery information on the “delivery” page during the ordering process.

Rest of the world:

• Shipping costs will be calculated based on the item(s) selected, the amount will then be displayed in the shopping cart.

Customs charges may apply depending on the country of delivery.

Delivery times depend on your shipping address:

Deliveries France

• Colissimo - 2 working days
• Chronopost - 24H

Deliveries Europe

• Colissimo - 3 to 4 working days
• Chronopost - 1 to 3 working days

UK Deliveries

• Colissimo - 4 to 8 working days
• Chronopost - 2 to 4 working days

Deliveries outside the EU

• UPS - delivery estimate calculated in cart

These delivery times are given as an indication and are subject to variation.

When your package was shipped, an email was sent to you with the shipping confirmation bearing the package tracking number.

You can enter this number on the shipping service's website and check the tracking status.

Any defect or delay in delivery exceeding eight (8) working days must be reported to our Customer Service as soon as possible.

Any claim made more than thirty (30) calendar days after the date of validation of your order cannot be taken into account.

Personalization takes place in 5 steps:

• Cut out the letters
• Determine the positioning of the letters on the canvas
• Insert the bag into the marking machine
• Press the monogram at 125° for 10 seconds
• Press a second time to ensure the letters are held.

To personalize a L/UNIFORM bag or accessory, you must:

• Select the model of your choice
• Click on “monogram”
• Select the letters of your choice
• Select the color of your choice
• Click on “add to cart”

The offers of the articles are understood within the limit of available stocks. To know the availability of a product, please contact our Customer Service directly.

No, unfortunately we cannot notify you when the item is available again. However, our teams are working on this to make this service available as soon as possible.

When your order is validated, an order confirmation email is sent, serving as a purchase order.

Yes, you can cancel or modify your order, as long as it has not been shipped.

You can pay via:

• Visa, Mastercard, Amex
• Paypal
• ApplePay
• Alma – payment in 3 installments
• Distance selling

Payment refusal can happen for several reasons:

• Security block from your bank
• Maximum monthly spending amount reached on the card
• Maximum monthly internet spending amount reached on the card
• Online payment blocked
• Insufficient bank balance

The invoice will be sent by email or attached to the package when the order is shipped. It will also be possible to download it by going to your customer account.

For items from a special order and items with monogram:

Given the unique and personalized nature of the custom-made item, it cannot be returned or exchanged, in accordance with Article L.121-20-2 of the Consumer Code. We therefore recommend that you devote the necessary time and attention to creating your item.

For items in the collection, without monogram:

You have a period of fourteen (14) days from the day of receipt of the items purchased on the website www.luniform.com to exercise your right of withdrawal, without any penalty, under the conditions provided for in article L. 121-20 et seq. of the Consumer Code.

To do this, simply contact Customer Service by email: hello@luniform.com.

To return your package, please contact Customer Service by email: hello@luniform.com using for example the withdrawal model below:

To the attention of L/UNIFORM company,

I wish to exercise my right of withdrawal concerning the sale of the item below:

Order number:

Order date:

Consumer Name:

Consumer address:

After validation by Customer Service, you will receive by email the return slip to print and affix to your package. The package will be handed over to the carrier indicated by L'UNIFORM.

The right of return will be acquired under the conditions where the item is returned new and in its original packaging. The label will still be attached to the product. The product will not have been worn, used, modified or damaged and in perfect condition to be put on sale again. A check will be made upon receipt and may trigger the refund of the order.

Returning your order is free.

If the package is damaged upon receipt, please contact Customer Service by email: hello@luniform.com.

In case of defective item package, please contact Customer Service by email: hello@luniform.com.

Upon receipt of your returned package, L'UNIFORM will inform you by email of its receipt.

Upon receipt of your returned package, L'UNIFORM will inform you by email that it will proceed with the reimbursement by credit to the bank account used to pay for the order, as soon as possible and at the latest within 14 days following the date on which you exercised your right (article L. 121-20-1 of the Consumer Code).

In the case of delivery of an order outside France, L'UNIFORM will reimburse the price of the items, except for customs duties or any costs that may have been charged to you upon importation.

No, web orders cannot be returned in store.

To create your customer account on luniform.com, go to the “account” tab then click on “Don’t have an account? Create one now”.

After that, fill in the information fields and click on “create my account”. An email will then be sent to you to activate your account.

To track your order, you can do one of the following:

Check the confirmation email you received after placing the order. It contains your tracking number which you can then enter into the carrier's website.

You can also log in to your customer account and access the "My Orders" section where you can track the status of your order.

If you are unable to track your order using the above methods, please contact customer service directly at hello@luniform.com for assistance.

Once on the login page, click on 'forgot password'.

Then follow the procedure provided to recover your password.

With an L/UNIFORM account, you can easily track the status of your past and current orders and access your purchase history.

It also saves time, your shipping information, making it easier to make future purchases without having to re-enter your details.

You can also create and manage wish lists to save items you want to purchase later.

To delete your account you can contact customer service directly: hello@luniform.com